Shipping policy

Where Do You Ship From?

All orders are shipped from our studio in India. As a small team, each order is carefully prepared to ensure it reaches you in the best condition.

How Much Is Shipping?

We offer free standard shipping across India on all prepaid orders.

Are Your Pieces Made-to-Order?

Our pieces are thoughtfully made in small batches or on a made-to-order basis, allowing us to create more intentionally and reduce overproduction.

Processing times may vary for each piece. Please refer to the timeframe mentioned on the product page before placing your order.

Delays in production or shipping do not qualify for cancellations or refunds.

How Long Does Order Processing Take?

Orders are typically processed within 3-5 business days before dispatch.

During collection launches and busy periods, please allow a little extra time for your order to be processed and shipped. ♡

Once an order has been placed, it cannot be cancelled or modified.

How Long Will Delivery Take?

Orders within India are typically delivered within 7-10 business days after dispatch, depending on your location. Once your order ships, tracking details will be emailed and typically update within 24-48 hours.

International delivery timelines may vary depending on your location and customs clearance processes.

How Do I Track My Order?

Once your order ships, you will receive a shipping confirmation email with tracking details. You can use this tracking link to follow your shipment’s progress. If you have not received a tracking email within the estimated processing timeframe, please contact us at hello.labelselflove@gmail.com

Do You Offer International Shipping?

Yes, we ship worldwide.

Please note that international orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs or for orders not received due to unpaid duties or taxes.

International orders are final sale and are not eligible for returns, store credit, or exchanges.

Can I Change My Shipping Address?

Shipping addresses cannot be changed once the order has been processed or dispatched.

If you need to update your shipping address, please contact us within 24 hours of placing your order. Requests received after this period or after the order has been processed cannot be accepted.

What Happens if My Package Is Returned?

If a package is returned to us due to an incorrect address, failed delivery, or refusal, we do not offer refunds.

We will contact you once the package is received back. If we do not hear from you within 7 days, a store credit will be issued.

What if My Package Is Lost or Damaged?

Once an order has been shipped, we are not responsible for lost, stolen, or damaged packages caused by the courier service.

If you face any issues, please reach out to us and we will do our best to assist you.

Please ensure your shipping address is entered correctly at checkout, as we are unable to take responsibility for delays or delivery issues caused by incorrect or incomplete address details.