Refund policy

At Self-Love, every piece is thoughtfully crafted and carefully quality-checked before it leaves our studio. We hope you love your purchase, but if you need assistance, we’re here to help.

Return Policy

We accept returns only if you receive a damaged, defective, or incorrect product.

We do not accept returns for:

• Change of mind

• Incorrect size selection

• Colour or style preference

• Any reason other than receiving a damaged, defective, or incorrect item

Approved returns are issued as store credit only. Refunds to the original payment method will not be provided.

Return Eligibility

To qualify for a return:

• Your request must be submitted within 48 hours of delivery.

• An uninterrupted unboxing video of the sealed package is mandatory.

• Clear images of the issue must be provided.

• The product must be unused, unworn, unwashed, unaltered, and in its original condition.

• All original tags, and packaging must be intact.

• The returned product must successfully pass our quality inspection.

If your return is approved:

• You will be asked to ship the product back to our studio.

• Once received and approved after quality inspection, store credit will be issued within 7 business days.

• Store credit is valid for 6 months from the date of issue.

For approved returns, Self-Love will bear the applicable shipping charges.

Size Exchange Policy

Need a different size? We offer one size exchange per order, subject to product availability.

Exchange Eligibility

To be eligible for a size exchange:

• The request must be raised within 5 days of delivery.

• The item must be unused, unworn, unwashed, and unaltered.

• The item must be returned in its original condition.

• All tags and original packaging must be intact.

• The product must pass our quality inspection upon receipt.

Shipping Charges

• Customers are responsible for shipping the original product back to our studio.

• Once the exchange is approved, Self-Love will bear the shipping cost of sending the exchanged product back to you.

Please note:

• Exchanges are only available for the same product in a different size, subject to stock availability.

• Each order is eligible for one exchange only.

• Products that have already been exchanged are not eligible for any further exchange, return, or store credit.

Items Not Eligible

The following items are considered Final Sale and cannot be returned, exchanged, or converted into store credit:

• Sale or discounted products

• Accessories

• Custom-made or personalised products

Exception: If you receive any of the above items in a damaged, defective, or incorrect condition, please contact us within 48 hours of delivery.

How to Request a Return or Exchange

Step 1

Email us at hello.labelselflove@gmail.com with:

• Order Number

• Product Name

• Reason for your request

• (For damaged/incorrect items) Unboxing video and clear images

Step 2

Our team will review your request and respond within 24-48 hours.

Step 3

If approved, we’ll share the return address and shipping instructions.

• For approved returns, Self-Love will bear the applicable shipping charges.

• For size exchanges, customers are responsible for shipping the product back to us.

Step 4

Once we receive the product, it will undergo a quality inspection.

Step 5

After successful inspection:

• Returns: Store credit will be issued within 7 business days.

• Exchanges: Your replacement size will be dispatched within 3-5 business days, subject to availability.

Cancellation Policy

Once an order has been placed, it cannot be cancelled or modified.

Important Information

• We reserve the right to reject any return or exchange request that does not meet the above conditions.

• All products are thoroughly inspected before dispatch.

• As each garment is carefully crafted, slight variations in colour, texture, or finish are part of the product’s uniqueness and are not considered defects.

• Products returned without original tags or packaging may not be accepted and may be sent back to the customer.